ShowMaker Software Terms and Conditions
Last Updated: March 18, 2026
These Terms and Conditions ("Terms") govern access to and use of the ShowMaker event management software-as-a-service platform ("ShowMaker", the "Platform" or "Service"), operated by Concertronic LLC, a Massachusetts limited liability company ("Concertronic," "we," "us," or "our"). By creating an account, accessing, or using ShowMaker, you ("Customer" or "you) agree to be legally bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility and Account Registration
1.1 Eligibility. You must be at least 18 years old and capable of forming a binding legal agreement to use the Service.
1.2 Account Information. You agree to provide accurate, complete, and current information during registration and at all times thereafter. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
1.3 Right to Refuse or Terminate. We reserve the right, at our sole discretion, to refuse registration, suspend, or terminate any account at any time, provided that we will use commercially reasonable efforts to provide at least 24 hours' prior notice except where immediate action is required to prevent fraud, abuse, or harm.
2. Description of the Service
2.1 ShowMaker is a web-based software platform that enables users to create, manage, and sell tickets for events.
2.2 ShowMaker is software only. We do not organize, sponsor, promote, host, manage, attend, supervise, or guarantee any event listed on the Platform.
3. Financial Information & Payout Prerequisites
3.1 Required Information. In order to receive ticket sale payouts, you must provide all requested information, including but not limited to:
Your physical location (for sales tax purposes);
Payee name;
Mailing address for checks (if applicable);
ACH and/or wire transfer information;
Tax information, including EIN or SSN, as applicable.
3.2 Failure to Provide Information. If you fail to provide complete, accurate, and timely information, Concertronic LLC is not responsible for delayed payouts or for paying out ticket revenue at all. Unresponsiveness may result in withholding of funds as permitted by applicable law.
4. Ticket Revenue, Fees, and Payout Schedule
4.1 Ticket Revenue Tracking. We track gross ticket sales per account in fixed, rolling two-week accounting periods.
4.2 Defined Two-Week Periods. Two-week periods are fixed company-wide and are not determined by your signup date. The first period begins Sunday, March 1, 2026 and ends Saturday, March 14, 2026, inclusive. Each subsequent period begins on a Sunday and ends on the Saturday of the following week.
4.3 Payout Timing. Payouts are initiated on the Friday of the week following the close of the applicable two-week period, using the payout method you provided; however, initiation reflects only our submission of the payout and does not guarantee acceptance or timely processing by your financial institution.
4.4 Deductions. The following may be deducted from your payout:
Applicable sales taxes or other taxes we are required to collect or remit;
Payment processing fees;
Chargeback amounts and associated dispute fees (see Section 12).
We do not charge per-ticket platform fees.
4.5 No Guaranteed Timing. Payout initiation does not guarantee receipt by a specific date. Banking delays, errors, or third-party failures are outside our control.
5. Billing, Invoicing, and Subscription Terms
5.1 Initial and Recurring Invoicing. You will be invoiced shortly after signup, and every thirty (30) days thereafter for subscription products, or ninety (90) days after signup and every thirty (30) days after those ninety days for single event products, until cancellation is requested by email. Each invoice amount is solely determined based on the product you selected and the number of events you have created, and is payable in full for each billing period.
5.2 Selected Products and Pricing. The following product identifiers and descriptions are exactly as presented during signup:
Single event - up to 50 attendees - $75.00 - valid for 3 months - each additional month for $15.00;
Single event - up to 100 attendees - $100.00 - valid for 3 months - each additional month for $15.00;
Single event - up to 300 attendees - $175.00 - valid for 3 months - each additional month for $15.00;
Single event - up to 500 attendees - $300.00 - valid for 3 months - each additional month for $15.00;
Single event - up to 1000 attendees - $500.00 - valid for 3 months - each additional month for $15.00;
Single event - up to 5000 attendees - $750.00 - valid for 3 months - each additional month for $15.00;
Subscription - up to 50 attendees per event - $75.00 per month - unlimited events;
Subscription - up to 100 attendees per event - $100.00 per month - unlimited events;
Subscription - up to 300 attendees per event - $175.00 per month - unlimited events;
Subscription - up to 500 attendees per event - $300.00 per month - unlimited events;
Subscription - up to 1000 attendees per event - $500.00 per month - unlimited events;
Subscription - up to 5000 attendees per event - $750.00 per month - unlimited events.
5.3 Payment Deadline. Invoices must be paid within 168 hours (7 days) of receipt.
5.4 Nonpayment Consequences. If payment is not received within 168 hours:
Your account may be closed without notice;
Access to the Platform may be terminated;
We are not required to preserve your data;
We are not required to support, operate, or maintain your events.
We will use commercially reasonable efforts to provide at least 24 hours' prior written notice except where immediate action is required to prevent fraud, or harm.
5.5 Billing Leniency. Any leniency, mistake, delay, or failure by Concertronic LLC to enforce billing terms does not waive our rights or modify these Terms.
5.6 Product Changes. If you change, upgrade, or downgrade your selected product at any time, your billing cycle will reset effective immediately as of the date of the change. Access to your prior product will be terminated upon the change, and any remaining time, credits, balances, or payments associated with the prior product will be forfeited and will not be applied to the new product, except where prohibited by law.
6. Prohibited Conduct
You agree that you will not, directly or indirectly:
Reverse engineer, decompile, or disassemble any part of the Platform;
Modify, tamper with, or alter frontend code or functionality;
Attempt to interact with the backend using any method other than the unmodified official frontend;
Circumvent security, access controls, or usage limits;
Resell, sublicense, or provide access to the Platform without prior written authorization;
Steal, duplicate, copy, or attempt to replicate any portion of the Platform.
Any such actions will result in immediate account closure, access denial, and may result in legal action.
7. Intellectual Property
All software, code, designs, interfaces, trademarks, logos, and content associated with ShowMaker are the exclusive property of Concertronic LLC. No rights are granted except those expressly stated in these Terms. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for creating and managing events.
8. Data Storage and Privacy
We store, process, handle, and delete data in accordance with our Privacy Policy, which can be found at https://www.concertronic.com/privacy-policy.
9. No Liability and Disclaimer of Warranties
9.1 No Event Liability. To the fullest extent permitted by applicable law, we have no liability for:
Lost or missing funds;
Event failures or issues;
Attendee behavior;
Venue issues;
Ticket disputes;
Any other matter arising from or related to your events, except to the extent caused by Concertronic's own gross negligence or willful misconduct.
9.2 Software Disclaimer. The Service is provided "AS IS" and "AS AVAILABLE", without warranties of any kind. We do not guarantee uptime, accuracy, reliability, or fitness for any purpose.
9.3 User Actions. We are not responsible for anything you do with or through the Service.
10. Limitation of Liability
To the maximum extent permitted by law, Concertronic LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, or goodwill, even if advised of the possibility. In addition, Concertronic's total cumulative liability for any direct damages shall not exceed the amounts paid by you to Concertronic in the two (2) months preceding the claim.
11. Indemnification
You agree to indemnify, defend, and hold harmless Concertronic LLC from any claims, damages, liabilities, losses, and expenses arising from your use of the Service, your events, or your violation of these Terms.
12. Chargebacks, Refunds, and Payment Disputes
12.1 Chargebacks. Concertronic LLC is not responsible for chargebacks, payment disputes, or reversals initiated by ticket purchasers for any reason. Any chargeback amounts, dispute fees, penalties, or related costs incurred in connection with your events may be deducted from your current or future payouts. If insufficient funds exist, you remain liable for the balance, which must be repaid within thirty (30) days of notice unless otherwise agreed in writing.
12.2 No Refund Processing. ShowMaker does not provide any system, mechanism, or service for issuing refunds to ticket purchasers. All refund policies, decisions, and communications are solely between you and your attendees. If you choose to allow refunds, you are entirely responsible for issuing them directly to the attendee and handling all related disputes. We have no obligation to assist, facilitate, or mediate refunds. We do not mediate or participate in any refund-related disputes between you and attendees.
13. Fraud Detection, Withholding of Funds, and Law Enforcement
13.1 Fraud Review and Withholding. We reserve the right, in our sole discretion, to review, delay, suspend, or withhold payouts if we believe an account, event, transaction, or activity may be fraudulent, unlawful, abusive, or in violation of these Terms.
13.2 Indefinite Withholding. If we reasonably believe fraud or illegal activity may be involved, we may withhold funds for up to ninety (90) days, or longer if required by law enforcement or a court order, terminate access to the Platform, and/or take any actions we deem necessary to protect our business, payment processors, or users.
13.3 Authorities and Cooperation. We may report suspected fraudulent or illegal activity to payment processors, financial institutions, tax authorities, or law enforcement agencies and will cooperate fully with any investigation. You acknowledge and agree that no payout is owed while such a review or investigation is pending.
14. Email Communications and Legal Notice
14.1 Valid Email Required. You are required to provide and maintain a valid, active email address associated with your account. Important communications, including but not limited to billing notices, payout requests, tax documentation requests, account status changes, and legal notices, are sent via email.
14.2 Deemed Receipt. We assume that any email sent to the address you provided is received by you. We are not responsible for missed communications due to spam filtering, inbox issues, outdated email addresses, or your failure to monitor your email account. Failure to read or respond to emails does not excuse noncompliance with these Terms.
15. Taxes and Regulatory Compliance
15.1 Host Tax Responsibility. You are solely responsible for determining, reporting, and paying all applicable taxes related to your use of the Platform, your events, and your ticket revenue, including but not limited to income taxes, payroll taxes, and local, state, or federal obligations.
15.2 Sales Tax Limited Role. Our involvement with taxes is limited strictly to withholding and remitting sales tax on ticket purchases when required by law. Nothing in these Terms should be interpreted as tax advice or as Concertronic LLC assuming responsibility for your tax compliance.
16. Governing Law and Venue
These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any legal action shall be brought exclusively in state or federal courts located in Massachusetts. At our discretion, disputes may be resolved through binding arbitration administered in Massachusetts.
17. Modifications
We may modify these Terms at any time. We will provide at least fourteen (14) days' prior written notice of any material changes via email to your registered email address. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
18. Force Majeure
Concertronic shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, government action, or internet outages.
19. Entire Agreement
These Terms constitute the entire agreement between you and Concertronic LLC regarding the Service and supersede all prior agreements or understandings. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.
20. Contact Information
Questions regarding these Terms should be directed to Concertronic LLC via the following contact methods:
E-mail: contact@concertronic.com
Phone: +1 (781) 281-9520