ShowMaker Software Terms and Conditions
Last Updated: March 31, 2026
These Terms and Conditions ("Terms") govern access to and use of the ShowMaker event management software-as-a-service platform ("ShowMaker", the "Platform" or the "Service"), operated by Concertronic LLC, a Massachusetts limited liability company ("Concertronic," "we," "us," or "our"). By creating an account, accessing, or using ShowMaker, you ("Customer" or "you") agree to be legally bound by these Terms. If you do not agree, do not use the Service.
1. Eligibility and Account Registration
1.1 Eligibility. You must be at least 18 years old and capable of forming a binding legal agreement to use the Service.
1.2 Account Information. You agree to provide accurate, complete, and current information during registration and at all times thereafter. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
1.3 Right to Refuse or Terminate. We reserve the right, at our sole discretion, to refuse registration, suspend, or terminate any account at any time, provided that we will use commercially reasonable efforts to provide at least twenty-four (24) hours’ prior notice except where immediate action is required to prevent fraud, abuse, or harm.
2. Description of the Service. ShowMaker is a web-based software platform that enables users to create, manage, and sell tickets for events. ShowMaker is software only. We do not organize, sponsor, promote, host, manage, attend, supervise, or guarantee any event listed on the Platform.
3. Financial Information & Payout Prerequisites
3.1 Required Information. In order to receive ticket sale payouts, you must provide Concertronic with all requested information, including but not limited to:
Your physical location (for sales tax purposes);
Payee name;
Mailing address for checks (if applicable);
ACH and/or wire transfer information;
Tax information, including EIN or SSN, as applicable.
3.2 Failure to Provide Information. If you fail to provide complete, accurate, and timely information, Concertronic LLC is not responsible for delayed payouts or for paying out ticket revenue at all. Unresponsiveness may result in withholding of funds as permitted by applicable law.
4. Ticket Revenue, Fees, and Payout Schedule
4.1 Ticket Revenue Tracking. We track ticket sales per account in fixed, rolling two-week accounting periods.
4.2 Defined Two-Week Periods. Two-week accounting periods are fixed company-wide and are not determined by your signup date. The inaugural period began Sunday, March 1, 2026 and ended Saturday, March 14, 2026, inclusive. Each subsequent period begins on a Sunday and ends on the Saturday of the following week, continuing in uninterrupted two-week intervals thereafter.
4.3 Payout Timing. Payouts are initiated on the Friday of the week following the close of the applicable two-week period, using the payout method you provided; however, initiation reflects only our submission of the payout and does not guarantee acceptance or timely processing by your financial institution.
4.4 Deductions. The following may be deducted from your payout:
Applicable sales taxes or other taxes we are required to collect or remit on ticket purchases;
Payment processing fees;
Chargeback amounts and associated dispute fees (see Section 11).
We do not charge per-ticket platform fees.
4.5 No Guaranteed Timing. Payout initiation does not guarantee receipt by a specific date. Banking delays, errors, or third-party failures are outside our control.
5. Billing, Subscriptions, and Payment
5.1 Payment Method on Signup. You are required to provide a valid payment method (such as a credit or debit card) at the time of account registration. By providing a payment method, you authorize Concertronic to charge that payment method for all applicable subscription fees in accordance with these Terms.
5.2 Free Trial. Upon initial registration, you will receive a seven (7) day free trial. During the free trial period, you will not be charged. At the end of the free trial, your payment method will be automatically charged for the applicable subscription amount unless you cancel before the trial ends.
5.3 Subscription Products and Pricing. The following subscription products are available. All prices are sales tax inclusive:
Subscription – up to 100 attendees per event – $15.00 per month – 8 concurrent events;
Subscription – up to 300 attendees per event – $30.00 per month – 8 concurrent events;
Subscription – up to 500 attendees per event – $45.00 per month – 8 concurrent events.
5.4 Billing Cycle. Following the free trial, your payment method will be charged every thirty (30) days, beginning the date your free trial ends (inclusive), and recurring automatically until your subscription is cancelled.
5.5 Failed Payments. If your payment method is declined or a charge otherwise fails, we will notify you by email. If you do not update your payment information to a valid, working payment method within forty-eight (48) hours of that email notice, your subscription will be cancelled and will be subject to the cancellation procedures described in Section 5.7. We are not responsible for any loss of access to events, features, data, or service resulting from payment failure.
5.6 Plan Changes. You may change your subscription plan at any time from the account details page. Plan changes take effect immediately. If you upgrade or downgrade your plan, your billing cycle will reset as of the date of the change, and you will be charged the full fee for a new thirty-day period under the new plan at that time. No proration is applied. Any remaining time or value on your prior billing period will be forfeited and will not be credited toward the new plan, except where prohibited by law. When you change your subscription plan, the new plan’s attendee limit will be applied retroactively to all of your existing events. If your existing events exceed the new plan’s attendee limit, those events may be updated at any time to reflect the new limit.
5.7 Cancellation. You may cancel your subscription at any time from the account details page. Upon cancellation:
Access to all events and features will be suspended immediately;
You will retain access to your account for the purposes of updating your account details and resubscribing;
Your data will not be deleted at the time of cancellation and will be retained by Concertronic;
If you resubscribe within sixty (60) days of cancellation, your events and data will be restored and accessible upon reactivation.
If your account remains cancelled for sixty (60) or more consecutive days, Concertronic reserves the right, but is not obligated, to permanently delete your account data. If you wish to have your data deleted at any time, you must contact us directly as described in Section 5.8.
5.8 Data Deletion Requests. If you wish to request deletion of your account or any of your data at any time, you must contact Concertronic directly using the contact information in Section 20. Concertronic will not delete your data except upon your express written request or in accordance with our normal data retention procedures described above and in our Privacy Policy located at https://www.concertronic.com/privacy-policy. You are responsible for making any data deletion requests prior to reactivating your subscription if you do not wish your data to be restored upon reactivation.
5.9 Billing Leniency. Any leniency, mistake, delay, or failure by Concertronic LLC to enforce billing terms does not waive our rights or modify these Terms.
6. Prohibited Conduct. You agree that you will not, directly or indirectly:
Reverse engineer, decompile, or disassemble any part of the Platform;
Modify, tamper with, or alter frontend code or functionality;
Attempt to interact with the backend using any method other than the unmodified official frontend;
Circumvent security, access controls, or usage limits;
Resell, sublicense, or provide access to the Platform without prior written authorization;
Steal, duplicate, copy, or attempt to replicate any portion of the Platform.
Any such actions will result in immediate account closure, access denial, and may result in legal action.
7. Intellectual Property. All software, code, designs, interfaces, trademarks, logos, and content associated with ShowMaker are the exclusive property of Concertronic LLC. No rights are granted except those expressly stated in these Terms. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for creating and managing events.
8. Data Storage and Privacy. We store, process, handle, and delete data in accordance with our Privacy Policy, which can be found at https://www.concertronic.com/privacy-policy.
9. No Liability and Disclaimer of Warranties
9.1 No Event Liability. To the fullest extent permitted by applicable law, we have no liability for:
Lost or missing funds;
Event failures or issues;
Attendee behavior;
Venue issues;
Ticket disputes;
Any other matter arising from or related to your events or your use of the Platform, except to the extent caused by Concertronic’s own gross negligence or willful misconduct.
9.2 Software Disclaimer. The Service is provided “AS IS” and “AS AVAILABLE”, without warranties of any kind. We do not guarantee uptime, accuracy, reliability, or fitness for any purpose.
9.3 User Actions. We are not responsible for anything you do with or through the Service.
10. Limitation of Liability. To the maximum extent permitted by law, Concertronic LLC shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, including loss of profits, data, or goodwill, even if advised of the possibility. In addition, Concertronic’s total cumulative liability for any direct damages shall not exceed the amounts paid by you to Concertronic in the two (2) months preceding the claim.
11. Indemnification. You agree to indemnify, defend, and hold harmless Concertronic LLC from any claims, damages, liabilities, losses, and expenses arising from your use of the Service, your events, or your violation of these Terms.
12. Chargebacks, Refunds, and Payment Disputes
12.1 Chargebacks. Concertronic LLC is not responsible for chargebacks, payment disputes, or reversals initiated by ticket purchasers for any reason. Any chargeback amounts, dispute fees, penalties, or related costs incurred in connection with your events may be deducted from your current or future payouts. If insufficient funds exist, you remain liable for the balance, which must be repaid within thirty (30) days of notice unless otherwise agreed in writing.
12.2 No Refund Processing. ShowMaker does not provide any system, mechanism, or service for issuing refunds to ticket purchasers. All refund policies, decisions, and communications are solely between you and your attendees. If you choose to allow refunds, you are entirely responsible for issuing them directly to the attendee and handling all related disputes. We have no obligation to assist, facilitate, or mediate refunds. We do not mediate or participate in any refund-related disputes between you and attendees.
13. Fraud Detection, Withholding of Funds, and Law Enforcement
13.1 Fraud Review and Withholding. We reserve the right, in our sole discretion, to review, delay, suspend, or withhold payouts if we believe an account, event, transaction, or activity may be fraudulent, unlawful, abusive, or in violation of these Terms.
13.2 Indefinite Withholding. If we reasonably believe fraud or illegal activity may be involved, we may withhold funds for up to ninety (90) days, or longer if required by law enforcement or a court order, terminate access to the Platform, and/or take any actions we deem necessary to protect our business, payment processors, or users.
13.3 Authorities and Cooperation. We may report suspected fraudulent or illegal activity to payment processors, financial institutions, tax authorities, or law enforcement agencies and will cooperate fully with any investigation. You acknowledge and agree that no payout is owed while such a review or investigation is pending.
14. Email Communications and Legal Notice
14.1 Valid Email Required. You are required to provide and maintain a valid, active email address associated with your account. Important communications, including but not limited to billing notices, payout requests, tax documentation requests, account status changes, and legal notices, are sent via email.
14.2 Deemed Receipt. We assume that any email sent to the address you provided is received by you. We are not responsible for missed communications due to spam filtering, inbox issues, outdated email addresses, or your failure to monitor your email account. Failure to read or respond to emails does not excuse noncompliance with these Terms.
15. Taxes and Regulatory Compliance
15.1 Host Tax Responsibility. You are solely responsible for determining, reporting, and paying all applicable taxes related to your use of the Platform, your events, and your ticket revenue, including but not limited to income taxes, payroll taxes, and local, state, or federal obligations. This responsibility does not include sales tax on ticket purchases, which is handled exclusively by Concertronic as described in Section 15.2. All subscription fees listed in these Terms are sales tax inclusive and no additional sales tax will be charged on subscription fees.
15.2 Sales Tax on Ticket Purchases. Our involvement with sales tax is limited strictly to withholding and remitting sales tax on ticket purchases when required by law. Nothing in these Terms should be interpreted as tax advice or as Concertronic LLC assuming responsibility for your tax compliance.
16. Governing Law and Venue. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any legal action shall be brought exclusively in state or federal courts located in Massachusetts. Notwithstanding the foregoing, at Concertronic’s election, any dispute, claim, or controversy arising out of or relating to these Terms or the Service may be resolved through binding arbitration conducted in Massachusetts in accordance with the rules of a mutually agreed arbitration body. If the parties cannot agree on an arbitration body, the American Arbitration Association (AAA) rules shall apply. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
17. Modifications. We may modify these Terms at any time. We will provide at least fourteen (14) days’ prior written notice of any material changes via email to your registered email address. Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
18. Force Majeure. Concertronic shall not be liable for any delay or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, pandemic, government action, or internet outages.
19. Entire Agreement. These Terms constitute the entire agreement between you and Concertronic LLC regarding the Service and supersede all prior agreements or understandings. If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall continue in full force.
20. Contact Information. Questions regarding these Terms should be directed to Concertronic LLC via the following contact methods:
Email: contact@concertronic.com
Website contact form: https://www.concertronic.com/Contact
Phone: +1 (781) 281-9520