concertronic

Privacy Policy

 

Last Updated: March 3 2026

 

This Privacy Policy ("Policy") explains how Concertronic LLC ("Concertronic," "we," "us," or "our") collects, uses, stores, and protects information when you use our website https://www.concertronic.com, our ShowMaker event management software-as-a-service platform, and any related products or services we provide (collectively, the "Services").

 

By using the Services or providing information to us, you agree to the practices described in this Policy. If you do not agree, please do not use the

Services.

 

Our Core Privacy Principles

    We built Concertronic with privacy-first principles:

            We do not automatically collect personal data.

            We do not use tracking technologies, advertising cookies, analytics, or behavioral profiling.

            We do not sell, rent, or trade personal data.

            We do not use personal data for marketing or advertising purposes.

            We only collect information that you choose to provide to us and information that you input while using the Services.

            We only use information to operate, maintain, secure, and improve the Services, and to meet legal, tax, accounting, and financial obligations.

 

Information We Collect

    Information You Voluntarily Provide

        We collect information only when you choose to provide it to us or when you input it while using the Services, such as when you:

                Create an account

                Contact us for support or inquiries

                Input content, messages, or files through the Services or otherwise interact with the Services

                Make a purchase, payment, or donation (if applicable)

                Provide feedback or communicate with us

        Depending on how you interact with the Services, this information may include:

                Name or username

                Email address

                Other contact details you choose to provide

                Account credentials

                Payment or billing information (payment and billing is processed via Stripe, therefore their privacy policy, which can be found at https://stripe.com/privacy applies.)

                Any content, messages, or data you voluntarily input

    We do not collect more information than the information that you provide or input while using the Services.

 

Information We Do Not Collect

    To be explicit, Concertronic does not:

            Automatically collect IP addresses, device identifiers, or precise location data

            Use pixels, fingerprinting, or similar tracking technologies

            Use cookies for any purpose besides purposes necessary for the functionality of the Services

            Use third-party analytics services (including Google Analytics)

            Track browsing behavior or usage patterns across sessions or websites

            Collect data from data brokers, advertisers, or social media platforms

 

How We Use Your Information

    We use the information you provide only for the following purposes:

            To provide, operate, and maintain the Services

            To process transactions and payments

            To respond to inquiries and provide customer support

            To improve functionality, reliability, and security of the Services

            To prevent fraud, abuse, or misuse of the Services

            To comply with applicable laws, regulations, tax requirements, and accounting obligations

            To enforce our ShowMaker Software Terms and Conditions and other policies

    We do not use your information for:

            Advertising or targeted marketing

            Behavioral profiling

            Automated decision-making with legal or significant effects

 

Legal Bases for Processing (International Compliance)

    Where required by applicable law (including GDPR and similar frameworks), we process personal data based on one or more of the following legal grounds:

            Contractual necessity – to provide the Services you request

            Consent – when you voluntarily provide information

            Legal obligation – to comply with tax, accounting, or regulatory requirements

            Legitimate interests – limited strictly to operating, securing, and improving the Services, without overriding your fundamental rights

 

Data Sharing and Disclosure

    We do not sell or share personal data with third parties.

    We may disclose information only in the following limited circumstances:

        Service Providers (Data Processors)

                We may share information with trusted service providers solely to the extent necessary to operate the Services (for example, secure hosting or payment processing). These providers:

                        Act only on our instructions

                        Are contractually bound to confidentiality and data protection obligations

                        May not use the data for their own purposes

        Legal and Regulatory Requirements

                We may disclose information if required to do so by law, court order, or valid legal process, or if disclosure is reasonably necessary to:

                        Comply with legal obligations

                        Protect the rights, safety, or security of Concertronic, our users, or the public

                        Investigate fraud or abuse

        Business Transfers

                If Concertronic undergoes a merger, acquisition, restructuring, or asset sale, user information may be transferred as part of that transaction, subject to continued privacy protections consistent with this Policy.

 

Data Retention

    We retain personal information only for as long as necessary to:

            Provide and operate the Services

            Fulfill the purposes described in this Privacy Policy

            Comply with applicable legal, tax, accounting, and regulatory requirements

    When an account is deleted or terminated for any reason, or when our relationship with a user, customer, reseller, or any entity or person ends, we retain the associated personal data for thirty (30) days. During this thirty-day period, you may request a copy of your data by contacting us via email (contact@concertronic.com) or the contact form on our website (https://www.concertronic.com/Contact).

    After the thirty-day retention period expires, the data is permanently deleted or anonymized, unless a longer retention period is required by law. Backup copies may persist for a limited additional time as part of routine business continuity and disaster recovery processes, after which they are also securely deleted.

 

Your Rights (Global Privacy Rights)

    Depending on your location, you may have the following rights under applicable privacy laws (including GDPR, UK GDPR, CCPA/CPRA, LGPD, and similar laws):

            Right to access your personal data

            Right to correct inaccurate or incomplete data

            Right to request deletion of your data

            Right to restrict or object to processing

            Right to withdraw consent (where processing is based on consent)

            Right to data portability (where applicable)

            Right to lodge a complaint with a supervisory authority

    You may exercise these rights at any time by contacting us via email at contact@concertronic.com or via the contact form on our website at https://www.concertronic.com/Contact. We will respond within the timeframes required by law.

 

California Privacy Notice

    For California residents:

            We do not sell or share personal information

            We do not use personal information for targeted advertising

            We do not engage in automated profiling

    You may exercise your rights under the California Consumer Privacy Act (CCPA/CPRA) by contacting us via email at contact@concertronic.com or via the contact form on our website at https://www.concertronic.com/Contact. No discrimination will occur for exercising your rights.

 

International Data Transfers

    If your information is processed outside your country of residence, we take appropriate safeguards to ensure adequate protection in accordance with applicable data protection laws.

 

Security Measures

    We use reasonable administrative, technical, and organizational safeguards designed to protect your information. However, no system can be guaranteed to be 100% secure, and you use the Services at your own risk.

 

Children’s Privacy

    The Services are not directed to children under 13 (or under 16 where required by law). We do not knowingly collect personal data from children. If such data is discovered, we will delete it promptly.

 

Third-Party Links

    The Services may include links to third-party websites or services. We are not responsible for their privacy practices, and this Policy does not apply to those third parties.

 

Changes to This Policy

    We may modify this Policy at any time. We will provide at least fourteen (14) days' prior written notice of any material changes via email to your registered email address. Continued use of the Services after the effective date of changes constitutes acceptance of the updated Policy.

 

Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

            Email: contact@concertronic.com

            Website contact form: https://www.concertronic.com/Contact

            Phone: +1 (781) 281-9520

 

 

This Privacy Policy is intended to comply with major global privacy frameworks, including GDPR, UK GDPR, CCPA/CPRA, LGPD, and similar data protection laws.